Are you worried about your English speaking skills?
You need not be. This blog by Ms Sonu Goel, Founder, and Director of Café Converse, Delhi’s best institute for learning spoken English is here to help you. Some practice and knowledge will assist you in improving your English speaking skills for your call centre job.
As a call center executive, it is your job to talk to customers and give them solutions. But having a weak grasp of English will cause you many difficulties. This does not mean you should give up.
The following tips given by Ms. Goel will help you improve your English for your customer care or call center job easily.
Read English Often
The most used mantra read as much as you can. The more you expose yourself to English content the more fluent you will become. It is not so hard as well. You can easily get an English novel or a book and begin reading the same. Or you can start reading articles online like this blog too.
You can start to watch English channels, movies, and content. By watching them, you will be able to find the proper pronunciations for several difficult words. It will also let you know how spoken English is different while compared to written English.
Try to watch English news channels. It will help you to become fluent and adept at speaking English. You will begin to speak with more clarity as you will listen and watch more English content.
Try a Call Center Script
While getting through English content will assist you in learning better, it will take its own time. For faster results, you should begin using a call center script or a set of phrases.
As a call center executive, you will have to face various kinds of people. Each person will be new and will have a unique set of issues. You may be calling them for telemarketing purposes or you could be handling a technical issue.
In any scenario, a set of phrases or a script will prepare you for different scenarios. You will have a pre-set response for every sort of message you receive. This will not only assist you to improve your grasp of English but it will also make you a capable representative.
Phrases like ‘I understand your circumstances’ or ‘A simple way to do that will let you handle a wide range of situations without losing the customer.
Assume, you receive an angry customer and he begins yelling. A reply is similar to, “I understand your concern and I will do everything possible to assist you” which will help to get the situation under control.
You can avail a set of phrases or scripts online without any issues.
Don’t Go by the Rules
There are several differences between written and spoken English. One of them is related to the Grammar rules. In spoken English, certain rules of Grammar are forgotten for convenience. It does not apply to each Grammar rule but only to certain of them.
Here are the occasions when you can avoid the Grammar rules:
Using Short Sentences:
No issues. I understand. These are certain sentences that you can use freely during a conversation. Short sentences sound natural. You do not have to speak every sentence having a definite Subject and Object.
Compressing the Words:
Using don’t is a lot better than ‘do not’ in spoken English. One can also use ‘isn’t’ or ‘you’re’ whenever required. These words do not find application in formal English but while you are talking to the customer, you can make those exceptions.
Talk in English with Others
Try to get a learning partner and begin having conversations in English. It will enhance your spoken English considerably. You both can check your progress and check the areas for improvement.
If you think you cannot find a learning partner then you can start with your friend, family members, or relatives. Include English phrases in your vocabulary. Set a reward for yourself as you learn new words and phrases to use.
Having conversations in English will make you ready for handling the customers with better fluency and confidence. You will gain better command of English.
Practice
There is no alternative to hard work and practice. Learning a new language is a tough task. And when one has to use that language professionally, the stakes go up automatically. But you must remember that you will not become fluent in English within days.
It takes time and you will have to practice daily. By practising on a daily basis, you will find your weaknesses and strengths. Try to read, listen and converse in English at least an hour a day.
It will make you fluent in your trade and you will soon get rid of several issues.
An Extra Tip
If you feel that learning spoken English is a challenge, then it is wise to start joining Spoken English classes where qualified teachers and instructors will help you. A good teacher will help to identify your weaker areas and give you valuable insights on how to on your spoken English skills.
Getting a spoken English course will also help. It is an innovative method to improve your spoken English for the call center job without putting in much effort. And in this endeavour of yours, Delhi’s best Institute for Learning Spoken English Café Converse will be your ally. Come join today to get enrolled for learning spoken English courses at Café Converse and give yourself a kick start for a promising call center job career.
Ms Sonu Goel is a professionally acclaimed certified ESL trainer from the British Council having 15 years of strong background for teaching the English language in both online and physical classes. She is dedicated to teaching of English in an interactive and practical way, whereby learners feel enriched with knowledge and experience the language hands-on. She uses creative ideas and aids to let the learning happen as organically and efficiently as possible. Ms Goel has travelled to various European countries and experienced an array of cultures and linguistic skills for the English language.
To learn more about Sonu Goel please visit : https://cafeconverse.com/best-english-tutor-coach-teacher-sonu-goel.html
